CANCELING AN ORDER
Can I cancel my order?
You can cancel your order with no penalty only if you cancel within 48 Hours of your purchase.
WILL I HAVE TO PAY SALES TAX ON MY ORDER?
Sales tax is dependent upon the state to which you will have the order shipped. Sales tax is calculated at checkout.
HOW DO I PLACE AN ORDER BY PHONE?
To place an order by phone, please call 803-497-3061 and one of our team members will assist you.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, checks, and cash,
HOW DO I TRACK MY ORDER’S PROCESSING AND SHIPMENT?
You will receive email updates on the processing of your order as well as confirmation of shipment. When your order is shipped you will receive a tracking number for the package.
HOW LONG WILL IT TAKE FOR ITEMS TO SHIP ONCE I'VE PLACED MY ORDER?
All items on www.cscottandcompany.com are Readymade Accessories, Made-to-Measure, or Couture Custom, and individual production times are noted on each product page.
WHAT IS THE COST OF SHIPPING FOR MY ORDER?
Shipping cost is dependent upon the shipping method chosen at checkout, as well as the size and weight of the items being shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do offer international shipping.
EXCHANGE & RETURNS
HOW DO I RETURN ITEMS FROM MY ORDER?
All Made-to-Measure or Couture Custom items can not be returned.
WHAT IF I WANT TO EXCHANGE MY ITEMS FOR SOMETHING ELSE?
All Made-to-Measure or Couture Custom purchases are considered final sale, and can not be returned or exchanged.
CAN I SHIP MY ORDER TO A P.O. BOX?
We strongly recommend not shipping your order to a PO Box as some of our garment ship on the hanger in an upright garment box
If you believe you’ve received a damaged or defective item, please contact our team and be sure to include the following information:
Please include the original order number, your current shipping address, and photographs of the defective or damaged item.
CANCELLATION OF ORDER
We have made our website as user friendly as possible, however we do understand that purchasing online can sometimes be awkward, if you do place an order incorrectly and need to cancel, please contact us as soon as possible.
HOW DO I TAKE CARE OF MY ITEMS?
We advise dry cleaning.
WHAT IF I HAVE A QUESTION THAT IS NOT ANSWERED HERE?
Please contact our team with any questions you have and we will reply within one business day.
I SAW A PRODUCT ON YOUR ONLINE PLATFORM PREVIOUSLY, BUT CAN’T FIND IT AGAIN. CAN I STILL PURCHASE THIS ITEM?
Items are removed from our site once they are sold out. If an item is no longer visible, it is unfortunately no longer available for purchase.
HOW LONG IS YOUR TURNAROUND TIME?
Our standard turnaround time, from the date payment is received to final delivery of your garment, is 12-16 weeks including alterations.
WHAT DOES C. SCOTT & COMPANY CUSTOM ADVISE REGARDING WEAR AND TEAR ON A GARMENT?
Wear and tear is normal and eventually un-avoidable. C. Scott & Company is not responsible for wear and tear of a garment. Clients are advised to please read the garment care advice and take caution from our Clothiers to prolong the life of the garment. Some specific wear and tear is a result of certain behaviors, habits and body shapes. Clients are advised to consult with our Clothier for the most appropriate cloth if wear is expected in certain areas. Trouser wear in the crotch is reasonably common for some men who rub in this area. Clients should please note that more delicate and luxurious cloths will fail quickly in these conditions.
TERMS & CONDITIONS
Placement of an order indicates the client’s acceptance of these terms and conditions. C. Scott & Company reserves the right to make changes to these terms and conditions at any time.
By ordering or registering on WWW.CSCOTTANDCOMPANY.COm, the client grants C. Scott & Company the right to add his or her contact details to our database. From time to time we may contact clients about offers and new products. Clients can easily be removed from our marketing communications list by either unsubscribing or contacting our Customer Service at email@example.com.
All orders placed are subject to acceptance. C. Scott & Company reserves the right, at all times and at our sole discretion, to refuse to accept an order for any reason and without liability to the client.
C. Scott & Company will alter Made To Measure garments to ensure proper fit, for up to three month from the time of delivery. C. Scott & Company is not responsible for adjustments needed to a garment that are due to significant change in build. Made To Order garment orders do not include any complimentary alterations.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
The client is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault.
The client confirms that he/she is authorized to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorization by the card issuer. If the issuer of a client’s card refuses to authorize payment we will not accept the order.
In the event a product is listed with incorrect price or other incorrect information, C.Scott & Company shall have the right to refuse or cancel any orders placed for product listed with incorrect information.