FAQ
TERMS & CONDITIONS

How long will it take to have a garment made?

First time tailored clothing clients will require a minimum of three visits. 

The first visit is dedicated to cloth selection and a discussion of your preferred style; measurements are also taken at this time. Two more appointments are then recommended for fittings. In all, approximately 8 to 12 weeks will be needed to complete your first bespoke garment. Thereafter, approximately 8 to10 weeks, depending on your availability and the time of year, are the norm.

Shirt clients will need an initial consultation and fitting, followed by the production of one sample shirt — which we encourage be worn and laundered several times using the clients preferred method. Any required alteration to the pattern is then made. Subsequent shirt orders require 6 to 8 weeks.

  • Please note that, owing to current Corona Virus conditions, should you require alterations or repairs on existing garments, each piece must be dry-cleaned before we can commence work.  If you have not done this, we will arrange to have pieces dry cleaned at an extra charge

  • If shirts require new collars or cuffs, they must be professionally cleaned or laundered before we can accept them for repair

 

Is a deposit required?

Yes, a non-refundable minimum deposit of 50% is required.

Are off-site appointments available?

Yes, regular trunk shows are held in cities throughout the United States (for a schedule of trunk shows click here). Private appointments at the discretion of the client are also available

 

TERMS AND CONDITIONS 

 

We ask that you please read and familiarize yourself with these Terms and Conditions ("Agreement", "Terms and Conditions") carefully prior to using our site ("the Site") operated by C. Scott & Company.

 

This Agreement sets forth the legally binding terms and conditions for your use of the Site at cscottandcompany.com.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Pricing Policy

C. Scott & Company does its best to list prices accurately. In the instance where an item is listed incorrectly, C. Scott & Company reserves the right to refuse the sale.

From time to time, prices are subject to change in response to exchange rates or other commercial factors.  The price applicable to your order will be the price current at the time your order is accepted.

 

Orders

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.

On occasion, an item may be listed as available on our online store when it is unfortunately out of stock. In this instance, C. Scott & Company will make every effort to contact the customer to either suggest an alternative or cancel the order and submit a full refund. .

 

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Returns & Refunds

 

How to Return:

  • Please note that we can not accept return of any product for exchange or refund which has been worn, creased, marked, or damaged in any way (unless the return is for a complaint of failure in wear).

  • Returns must be made within 15 days of purchase, and that any item(s) returned must be in original condition and unworn.

  • Damaged goods being returned must be in the condition in which they have been received; please do not attempt to modify, handle or repair them as such action may negate the return.

  • Made to Order clothing, ties and shirts cannot be returned or exchanged.

  • Items purchased in-store apply to in-store Terms of Sale

  • If you believe there has been a mistake with your order placed contact info@cscottandcompany.com and provide your order number, name, and photos detailing your  issue.

  • We will refund the cost of standard shipping if you return products which have been incorrectly supplied or are faulty.  Please note we will not refund courier, express, overnight or other such forms of premium return charge.

  • We reserve the right, at our sole discretion, to refuse returns of product that has been damaged, is incomplete, deteriorated and/or soiled or in any way clearly indicating that the product has been used, or products returned after the deadline indicated above.

  • We cannot be held liable for lost or stolen products beyond our control, or for returns to the wrong address, or for delivery delays of returned products beyond our control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.

  • Refunds will be issued according to the method of payment chosen for the original purchase, excluding delivery costs.